A Introduction

A.1 Please read these terms and conditions carefully before using the web site operated by “The Heritage Stone Company” (“we” or “us).

A.2 Without prejudice to the above, by using or accessing our web site and/or placing an order you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our web site.

A.3 If you do not wish to be bound by these terms and conditions then you should not use our web site.

B. Our web site

B.1 Our web site is a place for you to select and order any goods to be supplied to you by us (the “Products”). Our web site describes the Products in more detail.

B.2 Please note that the contents of our web site are aimed at users aged 18 and above. You must be over 18 years to purchase the Products using the payment method displayed on our web site.

C. Purchasing products from this web site

C.1 To order a product you will need to follow the ordering procedures set out on our web site.

C.2 Details of our prices for the Products and the procedures for payment and delivery are displayed on our web site. You must pay by credit or debit card at the time of order. The price of any Product is the price in force at the date and time of your order. We may change the price of any Product before you place an order.

We try to ensure that our prices displayed on our web site are accurate but the price on your order will need to be validated by us as part of the acceptance procedure. We will inform you if a Product’s correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the product at the correct price.

C.3 “The Heritage Stone Company” is entitled to refuse any order placed by you. If your order is accepted, we will confirm acceptance to you by online electronic means to the email address you have given us on registration or on ordering. The order will be fulfilled by the date set out in the confirmation or if the confirmation contains no date, within 30 days.

C.4 You undertake that all details you provide to us for the purpose of purchasing goods or services which may be offered by us on our web site will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods or services. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.

C.5 If the Product ordered by you is unavailable we may provide to you a substitute of an equivalent quality and price. Sometimes product specifications may change, in which event; we will do our best of offer you a substitute of the same or better quality.

D. Returns

D.1 The provisions set out in this paragraph 4 are only for the benefit of customers who are entitled to rely on the Consumer Protection (Distance Selling) Regulations 2000.

D.2 You may return any Products you have purchased within 7 working days of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing or other durable medium (including email) within those 7 working days. You will then be entitled to a refund or where applicable a replacement on goods damaged on delivery from “The Heritage Stone Company”, which will be paid/delivered as soon as possible, but in the event of a refund within 30 days.

You must arrange for and pay the costs of returning to “The Heritage Stone Company”. On request, we will collect the Products from you, but the cost of this will be charged to you and we may deduct this from the refund.


While in your possession, you must keep any Products you intend to return to us in good condition.

D.3 If:

D.3.1 the Product delivered is not what you ordered (including any substitute product) ; or

D.3.2 the Product delivered is not of a satisfactory quality;

“The Heritage Stone Company” will, at its option, deliver to you a replacement Product or refund to you the price paid and your reasonable costs of returning the Products. Or where appropriate on request collection could be arranged.

D.4 If you have any complaints, you should direct them to us via email or by post to:

The Heritage Stone Centre Ltd (trading as Heritage Stone Company)
Unit 3
Pimhill
Harmer Hill
Shrewsbury
Shropshire
SY4 3DY

Telephone: +44 (0) 1939 210 702
Fax: +44 (0) 1939 290 772

Email: info@heritagestonecompany.com

E. Modifications to our web site

We reserve the right to alter, suspend or discontinue any aspect of our web site or the content or services available through it, including your access to it. Unless explicitly stated any new features including new content and/or the sale of new Products shall be subject to these terms and conditions.

F. The Information you provide us

F.1 The following applies to any information you provide to us, for example during any registration or ordering process:

F.1.1 You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our web site by us or our sub-contractors. If you obtain or choose to buy Products through our web site then we may collect information about your buying behaviour and if you send us personal correspondence such as e-mails or letters then we may collect this information into a file specific to you (together, the various purposes set out in this paragraph and in our privacy policy shall be known as “the Purposes”). All such information collected by us shall be referred to in these terms and conditions as “Personal Information”.

F.1.2 You must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your Personal Information, please read our privacy policy.

F.2 By accepting these terms and conditions, you agree to the processing and disclosure of the Personal Information for the Purposes. You also agree that the Purposes may be amended to include other uses or disclosures of Personal Information following notification to you by means of a notice on our web site, which you should check regularly. If you would like to review or modify any part of your Personal Information then you should contact us. Our contact details are set out in our privacy policy.

G. The use of our web site

G.1 We have used our best endeavours to ensure that our web site complies with UK law. However, we make no representations that the materials on our web site are appropriate or available for use in locations outside the United Kingdom.

G.2 “The Heritage Stone Company” makes no warranties, express or implied that making the Products available in any particular jurisdiction outside the UK is permitted under any applicable non-UK laws or regulations. Accordingly, if making the Products or any part available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to purchase the Products. “The Heritage Stone Company” accepts no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside the UK or who are nominees of or trustees for citizens, residents or nationals of other countries.

H. Copyright and Monitoring

The contents of our web site are protected by international copyright laws and other intellectual property rights. The owner of these rights is “The Heritage Stone Company” or other third party licensors. All product and company names and logos mentioned in our web site are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our web site for the sole purpose of placing an order with “The Heritage Stone Company” or using our web site as a shopping resource.

However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our web site including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.

I. Linked sites and our web site

'The Heritage Stone Company' makes no representations whatsoever about any other web sites which you may access through our web site or which may link to our web site. When you access any other web site you understand that it is independent from “The Heritage Stone Company” and that we have no control over the content or availability of that web site. In addition, a link to any other site does not mean that “The Heritage Stone Company” endorses or accepts any responsibility for the content, or the use of, such a web site and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web or resource. Any concerns regarding any external link should be directed to its web site administrator.

J. The Availability of this web site

We will try to make our web site available but cannot guarantee that our web site will operate continuously or without interruptions or is error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our web site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, web site, router or any other internet connected device.

K. Liability

K.1 Save as expressly provided in these terms and conditions and except where Products are sold to a person dealing as a consumer within the meaning of the Unfair Contract Terms Act 1977, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law. We will do our best to ensure that all materials and information published on our web site are accurate, but please note that all materials and information on our web site are provided on an ‘as is’ basis.

K.2 In relation to the purchase of Products, we accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect), however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our web site or its contents other than as a direct result of purchasing Products, we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of “The Heritage Stone Company” or our servants, agents or any other person.

K.3 If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or our statutory liability for defective goods under the Consumer Protection Act 1987.

K.4 You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our web site and is compatible with our web site. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our web site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

K.5 The limitations and exclusions in this clause only apply to the extent permitted by English law. Where goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) the statutory rights of the consumer are not affected by these terms and conditions.

L. General

L.1 We may alter these terms and conditions from time to time and post the new version on our web site, following which all use of our web site will be governed by that version. You must check the terms and conditions on the web site regularly.

L.2 These terms and conditions together with the privacy policy, any order form and payment method instructions, if any, are the whole agreement between you and “The Heritage Stone Company”. You acknowledge that you have not entered into this agreement in reliance upon any warranty or representation made by “The Heritage Stone Company” or any other person and you waive any rights to damages/rescission you may have for misrepresentation (other than a fraudulent misrepresentation) that is not contained in the terms and conditions, privacy policy, order form and payment method instructions.

L.3 If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.

L.4 These terms and conditions and your use of our web site are governed by English law and you submit to the exclusive jurisdiction of the English courts.

M. Notices

M.1 All notices shall be given:

M.1.1 to us via email at info@heritagestonecompany.com ; or

M.1.2 To you at either the e-mail or postal address you provide during any ordering or registration process.

Notice will be deemed received when an email is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 3 days after the date of posting.

N. Privacy Policy

N.1. “The Heritage Stone Company” is the owner of any personal information (by which a user is identifiable and referred to as “Personal Information”) collected on this web site (“Site”).

N.2. We respect your privacy and do not collect any Personal Information from users except when specifically and knowingly provided by such users through our request forms. The Personal Information which you provide will be kept confidential. We will not sell; share, lease or otherwise transfer or dispose of such Personal Information other than as described in this Privacy Policy without the user’s prior consent or as may otherwise be permitted under the Data Protection Act 1998. We are registered under the Data Protection Act 1998 and comply with its provisions in all our dealings with Personal Information.

N.3. A user will be asked to provide contact information (such as name, mailing and email addresses) on a request form. This information is used to contact the user about the services and information on the Site in respect of which the user has expressed an interest and for the “The Heritage Stone Company” marketing and mailing purposes. We do not disclose or sell Personal Information outside “The Heritage Stone Company”. We may use your Personal Information for future email mailings, support, notification of new products or business activities, general correspondence regarding the products or business activities and correspondence which may relate to you. If you would rather not receive future emails or information from us please inform us. Our contact details are set out below.

N.4. A cookie is a piece of data stored locally on your computer and contains information about your activities on the internet. On our Site we use cookies to track users’ progress through the Site allowing us to make improvements to the Site, for example so that a user does not need to log in a password more than once. If a user rejects a cookie the user will still be able to access the site. However, the user may not be able to access all of the features on the Site.

N.5. This Site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. This privacy policy applies only to Personal Information collected by this Site.

N.6. Any Personal Information provided to us shall not be released to third parties outside “The Heritage Stone Company” or transferred outside the EEA without the user’s prior consent save where it may otherwise be permitted by the Data Protection Act 1998.

N.7. In accordance with UK data protection legislation, we need your consent to process or transfer your Personal Information for any purpose to which you do not consent when providing us with such Personal Information, for example, the transfer of such Personal Information outside the EEA. By submitting your personal details on the request form or otherwise through or in connection with the Site, you will be taken to have provided consent to the use of any and all such Personal Information for the purposes set out in this Privacy Policy. If you do not agree to such use, you have the option not to submit such Personal Information.

N.8. Users have an opportunity to ‘opt-out’ of having their Personal Information used for purposes not directly related to our Site at the point where we ask for such information to be provided on the request form as we require the user to tick a box if the user wishes to receive further information on related products or from other companies within “The Heritage Stone Company”. We inform users of the Site when their Personal Information is being collected so that such users may make an informed choice whether to proceed.

N.9. For further information from us on data protection and privacy or to amend or update your contact details please contact:

The Heritage Stone Centre Ltd (trading as Heritage Stone Company)
Unit 3
Pimhill
Harmer Hill
Shrewsbury
Shropshire
SY4 3DY

Telephone: +44 (0) 1939 210 702
Fax: +44 (0) 1939 290 772

Information on the Data Protection Act 1998 is also on the Information Commissioner’s web site at www.dataprotection.gov.uk